Refund policy
RETURN & REFUND POLICY — HEAVENWEARIN
Last updated: June 2026
Returns We accept returns within 7 days of delivery. To be eligible, the item must be unused, unwashed, and in original condition with all tags attached.
Exchange We offer size exchanges within 7 days of delivery. To request an exchange, email us at [your email] with your order number and the size you need. Exchange shipping charges (both ways) are to be borne by the customer.
Refunds Refunds are issued only in the following cases:
- Wrong item delivered
- Defective or damaged product received
Refunds will be processed within 5–7 business days to your original payment method after we receive and inspect the returned item.
Non-Returnable Items
- Items that have been worn, washed, or damaged by the customer
- Sale or discounted items
- Items returned after 7 days of delivery
How to Initiate a Return
- Email us at [your email] with subject: "Return Request — Order #[your order number]"
- Attach photos of the product
- We will confirm and share the return address
Shipping Costs Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
For any queries, contact us at Instagram DM @heavenwearin